Replacement and Refund Policy

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At Hela, we ensure that every customer receives their order feeling completely reassured and satisfied.

The customer has the right to inspect the order upon receipt before the shipping representative leaves.

If the product is unsuitable, it can be exchanged or returned directly with the shipping representative.

After receiving the order, exchanges or returns are available within 48 hours from the time of receipt.

The product must be in its original, unused condition, with its tags and original packaging.

In the event of a manufacturing defect, Hala will bear the full shipping cost.

In regular exchange or return cases, only shipping fees are charged.

Discounted or promotional products can be exchanged or returned normally, according to the same terms and conditions.

Our goal is to make the shopping experience with Hala comfortable and easy, from ordering to receiving.

And if you need any assistance, the Hala team is always ready to help.